pick-up, delivery & shipping info

Local Pick-up
We offer local pick-up for customers willing to pick up in Barrie, ON. After your order is placed we will work as quickly as possible to fulfill it. It will usually be ready within 24 hours. Once it is, you will be sent instructions for pickup. 
At the moment, our pick-up time is 1-5 pm, Monday through Thursday. However, this may change.
If you have not received an email in a timely manner please check your junk mail or send us an email to hello@the-good-place.ca
Orders that are under $30 will have Canada Post shipping rates applied. Orders between $30 & $69.99 will receive a flat shipping rate of $5. Orders over $70 will receive free shipping!
At the moment we are only shipping orders throughout Canada and the U.S. Please allow 3-5 business days for order processing. After shipment, customers will be updated with a tracking number.
Be aware that import duties, taxes, and charges are not included in the product and shipping price as they are the buyer's responsibility. 
Shipping Materials
In an effort to be as sustainable as possible, all of our shipping materials are eco-friendly and can easily be recycled. We have what we consider our "standard box sizes", however, if an order needs a box that does not fit in our normal boxes, there is a chance you may receive a previously used box. This just means your packaging is one step ahead of our already sustainable packaging. Please recycle responsibly! 
Biodegradable packing peanuts - Your package may be shipped with packing peanuts inside. Rest assured, they are NOT styrofoam. They are starched-based peanuts that can be dissolved in some water.